Right of Withdrawal

0. Provider / Identity of the trader

The provider and contracting party is:

SteerSuite GmbH
Königsallee 19
40212 Düsseldorf
Germany

Email: info@steersuite.com
Represented by the Managing Director: Athanasios Tabakis
Register court: Amtsgericht Düsseldorf, HRB 112346
VAT identification number pursuant to § 27a UStG: DE356926334

A. Withdrawal instruction

This instruction applies to consumers (§ 13 BGB). A consumer is any natural person entering into a legal transaction for purposes predominantly outside their trade, business or profession. Business customers (§ 14 BGB) have no statutory right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (SteerSuite GmbH, Königsallee 19, 40212 Düsseldorf, Germany, email: info@steersuite.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the provision of services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

B. Lapse of the right of withdrawal for services (§ 356 (5) BGB)

Special note. SteerSuite HQ and SteerSuite Finance are provided as an immediately available online digital service. If you expressly consent that we begin provision of the service (in particular provision of access and use of credit-based features) before the withdrawal period expires, and you at the same time acknowledge that by this consent you lose your right of withdrawal upon full provision of the service, then your right of withdrawal lapses upon full provision of the service. This express consent and the confirmation of your acknowledgement are actively requested and recorded during checkout; you receive a confirmation of that consent and its consequences on a durable medium (e.g. by email).

If you do not give this consent, the fourteen-day withdrawal period under Section A applies.

The statutory basis is § 356 BGB as currently in force. SteerSuite provides services (the software SteerSuite HQ and SteerSuite Finance as a digital service within the meaning of § 327 (2) sentence 2 BGB; consulting and transformation as other services); § 356 (5) BGB applies to all of them. The right of withdrawal then lapses only upon full provision of the service:

§ 356 (5) BGB (convenience translation). The right of withdrawal also lapses, in the case of contracts for the provision of services, under the following conditions:

1. in the case of a contract which does not oblige the consumer to pay a price, if the trader has fully provided the service,

2. in the case of a contract which obliges the consumer to pay a price, upon full provision of the service, if the consumer, before the beginning of provision,

a) has expressly consented to the trader beginning provision of the service before the withdrawal period expires,

b) in the case of a contract concluded off-premises, has transmitted the consent under letter a) on a durable medium, and

c) has confirmed their acknowledgement that their right of withdrawal lapses upon full performance of the contract by the trader,

3. in the case of a contract under which the consumer has expressly requested the trader to visit them in order to carry out repairs, upon full provision of the service, if the consumer has met the conditions set out in number 2 letters a) and b),

4. in the case of a contract for the provision of financial services, if the contract has been fully performed by both parties at the consumer's express request before the consumer exercises their right of withdrawal.

C. Model withdrawal form

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

To SteerSuite GmbH, Königsallee 19, 40212 Düsseldorf, Germany, email: info@steersuite.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

_______________

(*) Delete as appropriate.

D. Contract context

These notes are for information only and do not replace the Terms and the data-protection / data-processing documents.

• Service. SteerSuite HQ and SteerSuite Finance are AI-assisted decision-intelligence software (SaaS), provided as a web application, made available online immediately. SteerSuite additionally provides AI-native consulting and transformation services (assessment, implementation, training), virtual and on-site.
• Billing. Usage is credit-based ("Credits", 1 Credit = EUR 1 — consumers gross incl. VAT, business net). There is no overage and no debt; when the balance is exhausted, performance is paused. Automatic top-up can optionally be enabled. Payments are processed via Stripe; VAT treatment (incl. EU OSS or B2B reverse-charge) is determined automatically.
• Free starter usage. Any free starter balance (free tier) does not oblige payment of a price; on withdrawal there is nothing to reimburse, and lapse of the right of withdrawal is governed by § 356 (5) no. 1 BGB (full provision of the service).
• Further documents. The Terms, the Privacy Policy and — in B2B processing relationships — the Data Processing Agreement (DPA) including its sub-processor list apply in addition.